IT Helpdesk Engineer Level 1 Support

Glass Lewis is the world’s choice for governance solutions. We enable institutional investors and publicly listed companies to make sustainable decisions based on research and data. We cover 30,000+ meetings each year, across approximately 100 global markets.

Our customers include the majority of the world’s largest pension plans, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific giving us global reach with a local perspective on the important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; London, U.K.; Paris, France; Limerick, Ireland; Karlsruhe, Germany; Sydney, Australia; and Tokyo, Japan.

Position Description

We are looking for a meticulous and detail-oriented IT Helpdesk Level 1 to join our dynamic research team in Manila. The successful candidate will be a motivated and detail-oriented L1 helpdesk Engineer to join our IT Operations team. The successful candidate will be responsible for maintaining and supporting our Windows-based systems users. The role offers an excellent opportunity for growth and development within a dynamic and collaborative environment.  The role is a full-time, hybrid position that requires some regular office attendance. This position is based in our Makati City office.

Key Responsibilities:

• End user support across a wide range of Microsoft tools and applications
• Install, configure, and maintain Windows workstations and Laptops.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Perform regular system updates, patches, and backups.
• Manage user accounts, permissions, and access controls.
• Assist in the implementation and maintenance of security measures to protect systems and data.
• Provide technical support to end-users and resolve hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Collaborate with other IT team members to plan and execute projects.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, a related field or equivalent practical experience.
• 1-2 years of experience in a similar role, preferably in a Windows environment.
• Strong knowledge of Windows operating systems (Windows Server 2016/2019, Windows 10/11).
• Familiarity with Active Directory, Group Policy, and PowerShell scripting.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with virtualization technologies (VMware, Hyper-V).
• Knowledge of backup and recovery solutions.
• Familiarity with ITIL practices and methodologies.

Join our team and contribute to the accuracy and integrity of our research data. Apply now to become a part of our growing organization!

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