Client Service Operational Support Analyst

Job Category: Research
Job Location: Philippines
Work Setup: Hybrid
Employment type: Full Time

About

Glass Lewis is the world’s choice for governance solutions. We enable institutional investors and publicly listed companies to make sustainable decisions based on research and data. We cover 30,000+ meetings each year, across approximately 100 global markets.

Our customers include the majority of the world’s largest pension plans, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific giving us global reach with a local perspective on the important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; London, U.K.; Paris, France; Limerick, Ireland; Karlsruhe, Germany; Sydney, Australia; and Tokyo, Japan.

Position Description

We are looking for a meticulous and detail-oriented Client Service Operational Support Analyst to join our dynamic Operations team in Manila. The successful candidate will be responsible for directly assisting the Sydney-based Asia-Pacific Client Services team with the day-to-day management of high-profile clients. This will primarily be through carrying out daily voting and reporting tasks. The role is a full-time, hybrid position that requires some regular office attendance. This position is based in our Makati City office.

Key Responsibilities:

  • Carry out daily voting processes on behalf of clients
  • Contribute to the ongoing management and improvement of the daily voting processes
  • Assist with the collection, audit, oversight, and management of incoming and outgoing proxy-related data
  • Perform detailed reconciliation services and rejection resolution within agreed timelines
  • Provide detailed reporting on monthly key performance indicators, reconciliation outcomes and resolutions, and other activities as needed
  • Prepare daily reporting for internal and external stakeholders that highlights key actions needed to ensure efficient vote execution
  • Audit key data elements to ensure data integrity
  • Execute vote services through third-party platforms that do not have direct data feeds
  • Provide support for ad hoc projects involving the collection and analysis of data
  • Escalate issues on a timely basis so that appropriate action can be taken to ensure internal and external stakeholders are aware of any impact on client deliverables
  • Investigate and resolve operational issues and challenges as they arise
  • Conduct root cause analysis to identify underlying problems and develop effective solutions
  • Implement and monitor corrective actions to prevent recurrence of issues
  • Develop and implement process enhancements to increase efficiency and accuracy
  • Update and maintain process documentation to reflect changes and improvements
  • Collaborate with different internal business teams and external stakeholders to resolve client inquiries

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    Qualifications:

  • Experience using MS Office suite, with a strong emphasis on Excel & Outlook along with internet research tools
  • Must be methodical with keen attention to detail
  • Ability to quickly comprehend complex subjects and approach issues in a flexible manner
  • Ability to multi-task, prioritize, assume personal responsibility, and self-motivate to achieve personal deadlines
  • Must work effectively under pressure to meet tight stakeholder deadlines
  • Analytical skills are required to research and resolve enquiries
  • Ability to build and maintain relationships with various stakeholders
  • A keen focus on teamwork and an ability to collaborate with colleagues across the organization

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    Join our team and contribute to the accuracy and integrity of our research data. Apply now to become a part of our growing organization!

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    Apply for this position

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